Technical Service Advisor

Diesel Technician Advisor

DO YOU HAVE THESE QUALITIES?

  • Self-starter with a sense of urgency
  • Independent thinker and problem solver
  • Ability to handle interruptions
  • Willing to learn more than just your role
  • Enjoy having fun and getting things done

WHAT YOU WILL BE DOING:

  • Assist technicians with troubleshooting and reviewing technical cases
  • Listen to clients' technical issues, look up codes, and provide solutions
  • Monitor incoming diagnostic trouble codes from clients' machinery
  • Perform remote diagnostics via remote display access
  • Schedule, quote, create, and assign work orders to technicians
  • Build relationships with clients and grow repeat business

WHAT YOU NEED:

  • 3+ years of experience in a related field or 7+ years of technician experience
  • Strong background with diesel engines in the farm and construction industries
  • Experience with Tier III and higher engines, equipment sensors and controllers
  • Microsoft Office 365 experience (Outlook, Excel, Sharepoint, Word, etc)
  • Typing speed of 40 words per minute or more
  • Willing to take online training courses and occasionally travel for training

REWARDS YOU CAN HARVEST:

  • Annual pay range: $65,000 - $75,000+
  • Starting vacation: 15 days + (varies based on experience)
  • Excellent benefits:
  • Company-paid iPhone
  • Health and dental insurance
  • Short-term disability insurance
  • 401(k)
  • 100% match, up to 3% of annual income
  • 50% match, for 3% to 5% of annual income
  • Life insurance
  • Supplemental insurance plans available
  • Paid vacation days
  • Paid holidays
  • Flexible scheduling
  • Join a family-owned business known in the community for superior customer service

CURIOUS?  Contact us today: 

  • Fill out the form below
  • Email your resume to [email protected]
  • We’re Down (to) Earth people so feel free to apply in person too if you would like. 

 


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