Several years ago, STIHL Canada launched one of the most comprehensive technical training programs in the industry. This program is called Service Advantage. The goal of this ground breaking program is to fully train dealership technicians to diagnose and repair any difficulties you may encounter with a STIHL product. This may seem like an easy task, however, the rapid change in engine technologies, new fuel management systems and advanced emission control systems make repair work no small feat.
The program begins with "Basics and Beyond." This starter program consists of two days of instruction where all basic systems used on STIHL products are covered at a core level. This program is designed to provide a solid foundation to build on in future courses.
To achieve the highest classification in the Service Advantage program "Master Service Technician" Dealer participants must attend an additional two-day program. During this intense hands-on course, attendees explore advanced topics in operation, testing and repair of STHIL products. Master Service Technicians that pass the final examination leave having perfected new methods of troubleshooting, and repair, so your downtime away from the jobsite is kept to the minimum.
STHIL Master Service Technicians are required to attend an Advanced Updated School each year to ensure they continue to hone their diagnostic skills and remain at the top of industry advancements. STIHL factory-trained technicians are well equipped to serve the needs of you, the customer.
Your local STHIL dealer, Eis Implement, proudly displays award plagues representing the training that team members have obtained. STIHL dealership technicians provide industry leading customer service both before and after the sale. Here at Eis we are trained and eager to serve you!